Frequently Asked Questions

Check our store finder for a store nearby or order online via yellowmobile.nl/stores

Select *149# on your phone and then press the call button. You will then see your Yellow number appear on the screen. Your number is also on the back of the SIM card package.

There are 3 formats:

• The mini SIM card: This is the most commonly used one in the older phones.
• The micro SIM card: This is the new standard for new smartphones.
• The nano SIM card: A format in which only the chip is visible.

The Yellow SIM card is 3-in-1 and therefore always fits in your phone.

Do you want to transfer your current number and possible credit to new simcard? Apply for this here. First, copy all your contacts from you old sim card to your phone or new sim card before applying.

Did you loose your telephone or your simcard? Please, call the customer service to block your simcard.

Please find the instructions to set the internet on your phone on our website here.

Press *100# on your phone and then your call button. Your call credit is displayed on your screen.
If you have a My Yellow account, you can also check your balance when you're logged on. You can also check it in the Yellow Mobile App.

Go to Top up and follow these steps:

1. Log on or top up as a guest.
2. Choose the product you want to top up and click enter. This leads you to a page where you can choose a payment option.

You will receive a confirmation e-mail when your top-up succeeds, and your top-up will be applied to your number instantly.